I am a very small business owner but I have amazing vision for our future. I’m just not always sure how to get there. So I read a ton of business development books, go to seminars and workshops and mine as much information from my loosely knit circle of mentors as possible
The economy in Florida is staying steady on a nice slow rise. I feel confident that when the slowdown does occur it won’t kill business like it did in 2009. We are positioned to offer enough service and product that we will continue to be ok.
I have hired a Design Assistant and taken a new route or adopted a new culture similar to what I am reading about currently. After the last 2 years of hiring and either firing or people leaving after a short period of time I felt I had to take a new approach.
“Small Giants” by Bo Burlingham, is about small companies, who had the opportunity to go wild, deciding to stay small and really perfect their product, client experience and improve the lives of their employees.
All of the companies in this book are far bigger than mine but the theories stand.
It is simply this: Teach- Equip- Trust (TET)
Invest in training employees so they can rise to their potential. Give them the tools they need to do the job. Check in with them quarterly to be sure these first two objectives are met. Finally simply trust they will use their knowledge, training, resources and tools to not only get the job done but also provide and exceptional experience for our clients.
That is the end goal.
This is the practice I have been working in for a year. It feels taxing at times because of the field we are in and there is so much to learn on my assistants part. But it is my responsibility to try this method vs the previous of just showing a few things and making them figure out the rest. That did not work out well at all. 😳 it was strictly trial by fire. It had worked previously in my pottery business but not here.
We are 6 months in and it’s going well. She has even mentioned she is learning more here at the school of Mangrove Bay that at her college.
We are currently in the look out for our next victim and we are ready with training protocol and procedure manuals to streamline the process of getting the next assistant up and rolling much faster.
It is a true challenge to be a business owner, on your own, winging it at times. In the end it is well worth the effort for the flexibility and ability to create and live to our potential.